When good decisions don’t lead to good outcomes
Common signs
- Bullwhip effect of decisions
- Decisions are made without the bigger picture
- Decision reasoning is not transparent
- Decisions are made with a limited perspective
- Decisions are made with too much optimism
When good decisions don’t lead to good outcomes, the obvious thing to do is to ensure that decisions are communicated clearly. But sometimes, that is not enough.
Before jumping to solutions, ask:
- How do you know who needs to be involved in decision-making?
- What wider impacts could the decision have?
- Where and when are risks assessed before a decision is made?
- How are the reasons behind a decision explained and communicated?
Look beyond communicating the result of a decision. Explore also:
- Scope of decision impact analysis
- Coverage of decision-making process







